Oven Cleaning Merton Service Terms and Conditions

These Terms and Conditions set out the basis on which Oven Cleaning Merton provides professional oven cleaning services to domestic and commercial customers within our service area. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions, which form a binding agreement between you and Oven Cleaning Merton.

These Terms and Conditions apply to all bookings for oven cleaning and any related cleaning services that we agree to provide. Additional services may be subject to further conditions, which will be explained to you before you confirm your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below.

Customer or you means the individual or business making a booking for oven cleaning services and any person present at the property who is authorised to give instructions on their behalf.

Company, we or us means Oven Cleaning Merton, the provider of the cleaning services described in these Terms and Conditions.

Services means oven cleaning and any additional related cleaning services that we agree to perform at your property.

Property means the premises where the Services are to be carried out, as specified at the time of booking.

Technician means a cleaner or operative engaged by Oven Cleaning Merton to carry out the Services.

2. Service Description and Scope

Oven Cleaning Merton specialises in the cleaning of domestic and certain commercial ovens and related appliances such as hobs, extractors and grills, subject to our assessment of suitability. The precise scope of work for each appointment will be agreed at the time of booking and confirmed by our Technician on arrival at the Property.

Our Services are limited to cleaning and do not include repair, installation or any kind of gas or electrical work. We do not dismantle or alter appliances beyond what is reasonably necessary for safe and effective cleaning, and always in accordance with manufacturers guidelines where available.

While we use professional techniques and products intended to achieve a high standard of finish, the final result may be affected by the age, condition and prior use of the appliance. We do not guarantee restoration to a new or showroom condition, especially in cases of heavy wear, damaged surfaces, corrosion or long-term neglect.

3. Booking Process

You may request a booking by telephone, online form or other contact method we choose to provide from time to time. A booking is considered an offer by you to purchase Services in accordance with these Terms and Conditions. We reserve the right to accept or decline any booking request at our discretion.

Before confirming your booking, we may ask you for information about the type of oven or appliance, approximate size, current condition and location of the Property. You are responsible for ensuring that all information you provide is accurate and complete. If, on arrival, the Technician finds that the information provided was inaccurate or incomplete, we may amend the price, adjust the scope of work or, if necessary, decline to carry out the Services.

Your booking will be confirmed when we communicate our acceptance and provide you with a date and an estimated arrival window. Any confirmation reference should be retained for your records and may be requested if you need to amend or cancel your booking.

We aim to attend the Property within the agreed time window, but arrival times are estimates only and may be affected by circumstances beyond our control, such as traffic or adverse weather. In such cases, we will make reasonable efforts to keep you informed and to agree an alternative time if necessary.

4. Customer Responsibilities

You must ensure that our Technician has safe and unobstructed access to the Property and to the appliance or appliances to be cleaned. Parking arrangements, where required, must be made in advance and any permits or fees are your responsibility unless otherwise agreed at the time of booking.

You must ensure that a responsible adult is present at the Property for the duration of the appointment and is authorised to make decisions about the Services. The Technician may decline to proceed with the Services if no authorised adult is present.

For safety and efficiency, the area around the oven should be reasonably clear and hygienic. If the Technician considers that the environment presents a health or safety risk, or that the appliance is unsafe to work on, we may refuse to perform the Services or may limit them. In such circumstances, a call-out charge may still apply.

5. Prices and Payment

The price for the Services will normally be quoted at the time of booking, based on the information you provide about the Property and appliances. All prices are stated in pounds sterling and are inclusive of any applicable taxes, unless we state otherwise.

We reserve the right to amend the price if on inspection the appliance type, size or condition differs substantially from the description given at the time of booking. In such cases, the Technician will explain any price adjustment before commencing work and you may choose whether to proceed.

Payment is due on completion of the Services on the day of the appointment, unless we have agreed an alternative arrangement in writing in advance. We may accept a range of payment methods including cashless electronic payments, subject to availability at the time of service.

Where we agree to accept payment by invoice, settlement must be made within the agreed payment period stated on the invoice. We reserve the right to charge interest and reasonable recovery costs on overdue amounts in accordance with applicable UK law.

6. Cancellations and Rescheduling

You may cancel or reschedule your booking subject to the terms of this section. To avoid charges, you must give us adequate notice before the scheduled appointment time. Our standard requirement is at least 24 hours notice, unless we specify a different period at the time of booking.

If you cancel or reschedule with less than 24 hours notice, or if the Technician attends the Property and is unable to gain access or unable to proceed for reasons within your control, we may apply a cancellation or call-out fee. This is to cover the costs of time allocated, travel and lost opportunity to allocate the slot to another customer.

We reserve the right to cancel or amend an appointment where necessary due to staff illness, vehicle breakdown, adverse weather, or other circumstances beyond our reasonable control. In such cases, we will make reasonable efforts to notify you as soon as possible and to offer a new appointment time. We will not be liable for any loss you may suffer as a result of such cancellation or amendment, beyond refunding any prepayments relating to the cancelled Services.

7. Access, Parking and Arrival

You must provide accurate access instructions at the time of booking and ensure that the Technician can reach the Property at the appointed time. If parking restrictions apply, it is your responsibility to obtain or provide any necessary permits or cover any parking fees, unless otherwise agreed.

If on arrival the Technician cannot park reasonably close to the Property or access is impeded such that it is impracticable to carry equipment and materials safely, we may, at our discretion, cancel the appointment or reduce the scope of work. Any resulting cancellation or call-out fee will be communicated to you in line with our cancellation terms.

8. Quality of Service and Complaints

Oven Cleaning Merton aims to deliver a professional and consistent standard of service across our local cleaning area. On completion of the work, you or your representative should inspect the appliance and raise any concerns with the Technician while they are still on site, so that we can address issues promptly where possible.

If you are not present at the Property at the time of completion, you should notify us of any concerns within 24 hours. We may request photographs or a further visit to assess your concerns. Where we consider that the Services have not been carried out with reasonable care and skill, we may, at our discretion, offer a re-clean of the relevant area or another appropriate remedy.

We are not responsible for issues reported more than 48 hours after completion, or for conditions arising from subsequent use, neglect or damage after the Technician has left the Property.

9. Customer Property and Pre-existing Damage

Before commencing work, the Technician may carry out a visual inspection of the appliance and surrounding area. Any visible damage, excessive wear or apparent defects may be noted. However, we do not undertake a full technical inspection and cannot be responsible for hidden faults or weaknesses that are not reasonably apparent.

We cannot accept liability for pre-existing damage, wear, discolouration, corrosion, degraded enamel, perished seals, or defects that become more noticeable after cleaning. Thorough cleaning may sometimes highlight imperfections that were previously obscured by dirt or grease.

You must remove any loose items in or around the oven, such as trays, food, personal belongings or combustible materials, before the Technician begins work. We will take reasonable care when moving or handling trays and internal components but are not responsible for damage caused by prior misuse, incorrect installation or manufacturer defects.

10. Liability and Limitations

We will exercise reasonable care and skill in providing the Services. Our total liability to you in respect of any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the total price paid or payable by you for the specific appointment giving rise to the claim.

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable UK law.

To the fullest extent permitted by law, we shall not be liable for loss of profits, loss of business, business interruption, loss of data, or any indirect, special or consequential loss arising from the Services or from your use of the cleaned appliance.

You are responsible for ensuring that your appliance is suitable for cleaning and for following any instructions provided by the Technician after the service, including recommended waiting times before use. We are not responsible for damage or malfunction caused by failure to follow post-cleaning instructions or by continued use of an appliance that is already faulty.

11. Waste Handling and Environmental Regulations

During the course of providing the Services, we may generate waste materials such as used cleaning solutions, removed residues, packaging and disposable cloths or pads. Oven Cleaning Merton is committed to responsible waste management and compliance with applicable waste and environmental regulations in the United Kingdom.

Where practicable, we will remove and dispose of waste generated during the service in accordance with relevant regulations for our type and scale of operation. Certain waste may be left with you for disposal through normal household or commercial waste streams where this is permitted, safe and appropriate.

We use cleaning products that are suitable for professional oven cleaning and, where possible, seek options that minimise environmental impact without compromising effectiveness. Material safety information is available on request for the main products we use.

You must not request or require the Technician to dispose of any waste in a manner that is unlawful or contrary to local waste management rules. We reserve the right to refuse to handle or remove any waste that we reasonably believe falls outside the scope of normal oven cleaning activities or that may breach waste regulations.

12. Health and Safety

Our Technicians follow health and safety procedures designed to protect themselves, customers and property. You agree to cooperate with any reasonable health and safety instructions provided by the Technician during the appointment, including keeping children and pets away from the work area while cleaning is in progress and until surfaces and components have cooled and dried.

Certain cleaning agents and processes may release odours or vapours. We recommend that you ventilate the area during and after the service where possible. If you have particular sensitivities, allergies or health concerns, you should inform us at the time of booking.

13. Force Majeure

We shall not be in breach of these Terms and Conditions or liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control. These may include, but are not limited to, extreme weather, transport disruptions, accidents, civil disturbances, public health restrictions or shortages of materials.

14. Changes to Terms and Conditions

We may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice or our operating procedures. The version in force at the time you make a booking will apply to that booking. Any material changes will normally be posted on our main terms page or communicated through our usual customer channels.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

You and Oven Cleaning Merton agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but such finding shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

17. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Oven Cleaning Merton in relation to the Services and supersede all prior verbal or written understandings, promises or representations regarding the subject matter of the agreement.

By confirming a booking with Oven Cleaning Merton, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.